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Client User Instructions – Process for Getting Support

STEP 1

You MUST be a “Registered User” on the SMTP-JET website.

You can click on the “Register” menu option to complete this step.

Registering usually includes being added to a newsletter, and specials, deals, sales, giveaway’s and contests.

STEP 2

You will need to become a client, customer with SMTP-JET.

In addition to registering on SMTP-JET website you will need to submit a customer form. This does not obligate you in any way to do this. We simply need more information than just the simple registering option.

Requested information are things like:

  • First Name
  • Last Name
  • Point of Contact Name
  • Phone Number
  • Email Address
  • Business Name
  • Address
  • Billing Information

Once registered, and an SMTP-JET client you will not go through Steps 1 & 2 any longer, but can call directly for support as needed or required and get support for your needs.

STEP 3

You will need to call, email, or chat with us and tell us you want support and you can choose from the many services we provide. You have the options of single product, one-time support, a package offer, monthly or yearly contract.

For single item support options your credit card is required and you will charged after we complete the service call, remote support, etc…

For current members you will be billed according to our agreement whether it is required at time of service, weekly, bi-monthly, monthly, annually, etc.

Depending on the service you have need of we may do a “Support Survey” which is an informational data gathering of your computers you want supported, PC Names, Type of Network, Gateway, ISP Provider or other information needed to give you the support you require.

STEP 4

We agree and schedule a time for support. If it is immediate we will give you a code to start a remote session.

If it is a “Managed Service Option” and we have configured your client PC’s we will connect using our MSP Remote Management software and start support.